Effective Date: [Month Day, Year, e.g., October 10, 2025]

This privacy policy explains how [Client Company Name] (“we,” “us,” or “our”), operating the website [Your Company Website URL] and our mobile booking application (collectively, the “Service”), collects, uses, and protects your Personal Data. Your privacy is our priority.

1. Data Controller (Who We Are)

The Data Controller responsible for the processing of your personal data is:

[Client Company Name] Address: [Client Company Full Address] Email: [Client Support Email Address, e.g., support@citytransfers.com] Phone: [Client Phone Number]

2. Types of Data We Collect

We collect information necessary to provide and improve our transportation services:

• Identity Data: Name, phone number, email address, postal address (for billing/receipts).

• Location Data: Pickup and drop-off addresses, real-time vehicle location during a trip (via GPS/app).

• Transaction Data: Payment method type (not full number), booking history, service purchased.

• Technical Data: IP address, device type, operating system, app usage data, cookies.

3. How We Use Your Data

Your Personal Data is used solely for the following purposes:

• Service Provision: To process your requests, confirm bookings, dispatch vehicles, and facilitate the completion of your journey.

• Communication: To send you booking confirmations, receipts, service alerts (e.g., driver arrival), and respond to customer service inquiries.

• Safety and Security: To track vehicles for passenger safety, verify driver identity, and prevent fraud.

• Legal Compliance: To comply with legal obligations, licensing requirements, and official requests from public authorities.

4. How We Share Your Data

We do not sell your personal data. We only share it with third parties strictly necessary to provide our service:

• Drivers: We share your pickup location, destination, name, and contact number with the assigned driver to complete the ride.

• Payment Processors: We share transaction data with secure, authorized third-party payment providers (e.g., Stripe, PayPal) to process fares.

• Dispatch Systems: We use [INSOFTDEV / The E-booker provider name] to manage dispatch and reservations, and they process data on our behalf.

5. Data Retention

We retain your Personal Data only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law (e.g., for tax or accounting purposes). Typically, booking history is retained for [Number] years.

6. Your Rights

Under applicable data protection laws (e.g., GDPR), you have the right, at any time, to:

• Access: Request a copy of the Personal Data we hold about you.

• Correction: Request that we correct any inaccurate or incomplete data.

• Erasure (Right to be Forgotten): Ask us to delete your personal data when it’s no longer necessary for us to retain it.

• Objection: Object to the processing of your data for specific purposes, such as direct marketing.

To exercise any of these rights, please contact us using the details provided in Section 1.

7. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time. We will notify you of any material changes by posting the new policy on this page and updating the “Effective Date” above.